FireServe Open Internet Compliance Statement
The FCC's Net Neutrality laws require that all broadband ISP's publish an
Open Internet Compliance
Statement on their website by November 21, 2011, openly disclosing the network
management policies, privacy policies, and performance characteristics of
their services.
These disclosures must be made available to new
customers at the time that they sign up. Beware if you choose
another ISP and are not provided with these legally required disclosures in
hard-copy form and are not provided access to a computer to review the disclosures
at
the time you sign up! Some of our competitors may not even be aware of
their legal obligations under the FCC's new Net Neutrality laws, which should
give you pause for concern before trusting them with your sensitive Internet
traffic!
Our Open Internet Compliance Statement is broken down into the following topic
areas:
Privacy Policy
FireServe does not collect or retain any web browsing history for it's
customers. Network management may, at times, require inspection of
network traffic to/from customers only as necessary for analyzing harmful
traffic, including but not limited to, viruses or DoS (denial of service)
attacks. We do not make our customers' contact information, personal
details, or traffic information or contents available to any third parties,
except as required to be provided to law enforcement agencies by law under
CALEA (Computer Assistance to Law Enforcement Act) with a valid subpoena,
court order or search warrant.
FireServe maintains records of
which customer utilized which IP address at each point in time for tracing
accountability in the event of violations of FireServe's terms of service
or for identifying customers infected with viruses or other malware that
generate damaging or excessive traffic. These records may also be shared
with law enforcement agencies as required by law
in connection with CALEA requests with a valid subpoena, court order or
search warrant.
Our Email system performs automated statistical analysis of inbound Email
to identify probable SPAM (unsolicited commercial Email), and tag or delete
probable SPAM when it is detected. FireServe personnel do not manually
review inbound Emails to make this determination. Outside SPAM reporting
services may forward suspected SPAM's originating from FireServe
customers or FireServe's IP addresses to FireServe's Email abuse address for
manual review to determine whether
a FireServe customer is originating SPAM. In cases where an unusually
high volume of outbound Email is originating from a FireServe customer, or
when a customer is making direct connections to TCP port 25 (SMTP) on outside
hosts rather than relaying outbound Email through FireServe's SMTP servers, a
sample of one or more of the outbound Emails may be manually reviewed to
verify that a virus or malware infection is not generating the Emails and that
FireServe's anti-SPAM terms of service are being followed.
Security
All FireServe wireless broadband Internet services are encrypted to prevent
third-party eavesdropping on FireServe customer traffic. Our microwave
link backbones utilize AES encryption with 256 bit keys and rotate keys every
15 minutes. Specific encryption types used on the last-mile
point-to-multipoint connections to customers are:
|
UltraBroadband 5Mbps (UB5): |
|
128-bit RC4, keys rotated per-connection. |
|
UltraBroadband 20Mbps (UB20): |
|
256-bit AES, keys rotated every 15 minutes. |
|
UltraBroadband 100Mbps (UB100): |
|
256-bit AES, keys rotated every 15 minutes. |
Each FireServe CPE (customer premise equipment) has it's own individual private
key used for the initial connection negotiation to establish the session keys
that will be used to encrypt traffic after connection. Reverse
engineering or compromising the security of any individual CPE will not reveal
any keys useful for compromising the traffic of any other FireServe customer,
or for decrypting that CPE's past traffic at a later time.
Customer LAN-side connections are not bridged to FireServe or any other
FireServe customer, except in cases where such services are requested for
interconnecting networks at separate connections through network transport
services offered by FireServe. FireServe CPE's act as a NAT (network
address translation) gateway and firewall, preventing direct outside access
to a customer's LAN, except in the case where the customer has ordered a
static IP address or subnet of IP's be routed to their LAN.
Network Management Practices
FireServe's UB5, UB20 and UB100 services use a shared multipoint topology
that has inherent limitations when saturation of available radio time
occurs. Below the traffic level necessary to cause saturation, no
congestion management is employed. When saturation occurs, SIP traffic
(used for VoIP) is moved to the beginning of each user's traffic queue ahead
of any of that user's other traffic, to help ensure unbroken audio on VoIP
phone calls.
FireServe does not block or throttle traffic to specific third-party services
or application types. Our UB5, UB20 and UB100 services usually operate
with no throttling. However, FireServe reserves the right to employ
throttling as needed to limit negative impacts on other customers in the event
of excessive or damaging traffic, or when a customer requests that their
service operate at a speed less than the service is capable of to limit
bandwidth consumption. In the event throttling is applied, it is
applied evenly across all traffic types of that customer.
Our UB5, UB20 and UB100 services are metered services, with a monthly
allocation of transferred bytes included with each type of base billing plan,
and overages subject to additional charges at the end of each billing cycle.
Determination of metered traffic is conducted as follows:
|
UltraBroadband 5Mbps (UB5): |
|
Traffic is metered at FireServe's UB5 mountain-top access points.
Traffic is deducted from a specific user's account when packets
originating from a customer's CPE are successfully received at the
access point, or when traffic destined to a customer's CPE is
successfully transmitted by the access point. Specific types of
traffic used internally by FireServe's network and management systems
are excluded from metering, including ICMP, DHCP and ARP packets. |
|
|
UltraBroadband 20Mbps (UB20): |
|
Traffic is metered at FireServe's UB20 mountain-top access points.
Traffic is deducted from a specific user's account when packets
originating from a customer's CPE are successfully received at the
access point, or when traffic destined to a customer's CPE is
successfully transmitted by the access point. Specific types of
traffic used internally by FireServe's network and management systems
are excluded from metering, including ICMP, DHCP and ARP packets. |
|
|
UltraBroadband 100Mbps (UB100): |
|
Traffic is metered at the CPE, and counts packets and bytes that
are actually forwarded across the NAT gateway, or in the case of
customers that have been assigned a static IP or a subnet of IP's,
packets and bytes that are forwarded through the IP routing stack.
No traffic that does not actually transit the routing stack is
counted. |
FireServe does not block traffic on specific TCP or UDP ports. However,
FireServe reserves the right to block traffic on ports typically used by
viruses to infect unsecured Windows file sharing shares or to exploit other
OS-specific vulnerabilities, including but not limited to, TCP ports
135-139 and 445. We may also block specific ports actively in use by
viruses or other malware on an as-needed basis for the purposes of
preserving network performance and the security of our customers.
Performance Characteristics
Our UB5, UB20 and UB100 services operate on a shared bandwidth
point-to-multipoint topology. Specific speeds and latencies observed
may vary depending on the level of network activity of other customers
sharing a specific radio sector or access point. Speeds and latencies may also vary
depending on a customer's signal strength, physical location, presence of
RF interference, presence of multipath interference (signal reflections from nearby
objects or terrain), atmospheric conditions, packet size vs. packet rate, speeds and abilities of
remote sites not under FireServe's control, and testing methodology.
Expected throughput ranges of our services appear below, organized by
service type and mountain-top site. Expected
throughput is based on multiple simultaneous TCP streams, and reflects the
raw data rate inclusive of packet and protocol overhead. Expected
latencies assume no other data transfers are in progress, and are measured
between the customer's CPE and the mountain-top access points with full
Ethernet MTU sized packets (1514 bytes total per packet, 1500 bytes of layer
3 payload + 14 bytes of Ethernet header).
| Service Type |
|
Expected Peak Downstream |
|
Expected Peak Upstream |
|
Expected Latency |
| UltraBroadband 5Mbps (UB5): |
|
4.8Mbps |
|
2.5Mbps |
|
10 - 400ms |
| UltraBroadband 20Mbps (UB20): |
|
20.0Mbps |
|
5.0Mbps |
|
5 - 200ms |
| UltraBroadband 100Mbps (UB100): |
| Black Cap |
|
55.0Mbps (1) |
|
20.0Mbps |
|
5 - 200ms |
| Grizzly Peak |
|
55.0Mbps (2) |
|
20.0Mbps |
|
5 - 200ms |
| Sheepy Ridge |
|
50.0Mbps (3) |
|
20.0Mbps |
|
5 - 200ms |
| Stukel Mountain |
|
75.0Mbps (4) |
|
20.0Mbps |
|
5 - 200ms |
| All other UB100 sites |
|
93.0Mbps (5) |
|
20.0Mbps |
|
5 - 200ms |
Note(1): Black Cap is scheduled to reach the same
93.0Mbps speed of other UB100 sites by December 31, 2011.
Note(2): Grizzly Peak typically serves customers at
significant distances over a large area. Thus, signal strengths are
expected to be lower than other UB100 sites, and are expected to typically
achieve reduced speeds.
Note(3): Sheepy Ridge is scheduled to reach the same
93.0Mbps speed of other UB100 sites by June, 2012.
Note(4): Stukel Mountain is scheduled to reach the same
93.0Mbps speed of other UB100 sites by December 31, 2011.
Note(5): UB100 maximum speed of 93.0Mbps is limited by the throughput of the
100Mbps Ethernet port interconnecting the UB100 CPE to the customer's LAN.
This service can effectively saturate a 100Mbps Ethernet connection.
Speed tests that utilize a single TCP session, such as
www.speedtest.net, will
typically report a lower speed than listed above. Due to the nature
of TCP window sizing in most OS's, multiple simultaneous TCP transfers are
required to achieve the full speed of our UB20 and UB100 accounts.
Commercial Terms
FireServe's UB5, UB20 and UB100 accounts are metered usage services with a
pre-billed base monthly rate according to the selected service plan, and a
post-billed rate applied to any bandwidth overages accumulated during the
preceding month that exceed the billing plan's included monthly transfer
bytes.
Billing periods are 1 calendar month. Initial billing dates landing on
the 29th, 30th or 31st of the first month are assumed to have started on the
28th of the first month, with a renewal continuing on the 28th of each
following month.
FireServe's CPE's are provided on a lease basis. They remain the
property of FireServe, and must be returned in serviceable condition upon
request and/or upon termination of service. Failure to return equipment
in serviceable condition may result in customer's liability for up to $500 in
equipment replacement costs.
Activation fees must be pre-paid at time of account activation, and apply as
follows for UB5, UB20 and UB100 accounts:
|
UltraBroadband 5Mbps (UB5): |
|
$195 |
|
UltraBroadband 20Mbps (UB20): |
|
$195 |
|
UltraBroadband 100Mbps (UB100): |
|
$250 |
Services provided in the Klamath Basin are serviced and billed by
FireServe, LLC, at the following address:
|
FireServe, LLC
900 Main St. Suite B
Klamath Falls, OR 97601 |
Services provided in the Lakeview and Goose Lake Valley areas are serviced
and billed by Goose Lake Computing, at the following address:
|
Goose Lake Computing
520 Center Street
Lakeview, OR 97630 |
Billing plans for UB5, UB20 and UB100 are as follows:
| Billing Plan |
|
Base Rate |
|
Included Traffic |
|
Peak Overage |
|
Off-Peak Overage (1) |
| Klamath Area - UB5 - Casual |
|
$20.00/mo |
|
1.0GB/mo |
|
$15.00/GB |
|
$5.00/GB |
| Klamath Area - UB5 - Normal |
|
$30.00/mo |
|
2.0GB/mo |
|
$15.00/GB |
|
$5.00/GB |
| Klamath Area - UB5 - Moderate |
|
$40.00/mo |
|
3.0GB/mo |
|
$15.00/GB |
|
$5.00/GB |
| Klamath Area - UB5 - Heavy |
|
$60.00/mo |
|
5.5GB/mo |
|
$15.00/GB |
|
$5.00/GB |
| Klamath Area - UB5 - Very Heavy |
|
$75.00/mo |
|
8.0GB/mo |
|
$15.00/GB |
|
$5.00/GB |
|
| Klamath Area - UB20 - Casual |
|
$20.00/mo |
|
2.0GB/mo |
|
$5.00/GB |
|
$5.00/GB |
| Klamath Area - UB20 - Normal |
|
$30.00/mo |
|
5.0GB/mo |
|
$5.00/GB |
|
$5.00/GB |
| Klamath Area - UB20 - Heavy |
|
$40.00/mo |
|
8.0GB/mo |
|
$5.00/GB |
|
$5.00/GB |
| Klamath Area - UB20 - Very Heavy |
|
$60.00/mo |
|
15.0GB/mo |
|
$5.00/GB |
|
$5.00/GB |
| Klamath Area - UB20 - Extreme |
|
$90.00/mo |
|
24.0GB/mo |
|
$5.00/GB |
|
$5.00/GB |
|
| Klamath Area - UB100 - Casual |
|
$20.00/mo |
|
3.0GB/mo |
|
$5.00/GB |
|
$5.00/GB |
| Klamath Area - UB100 - Normal |
|
$30.00/mo |
|
8.0GB/mo |
|
$2.00/GB |
|
$2.00/GB |
| Klamath Area - UB100 - Heavy |
|
$40.00/mo |
|
20.0GB/mo |
|
$1.50/GB |
|
$1.50/GB |
| Klamath Area - UB100 - Very Heavy |
|
$60.00/mo |
|
40.0GB/mo |
|
$1.00/GB |
|
$1.00/GB |
| Klamath Area - UB100 - Extreme |
|
$90.00/mo |
|
80.0GB/mo |
|
$1.00/GB |
|
$1.00/GB |
|
| Lakeview Area - UB5 - Casual |
|
$20.00/mo |
|
1.0GB/mo |
|
$15.00/GB |
|
$5.00/GB |
| Lakeview Area - UB5 - Normal |
|
$30.00/mo |
|
2.0GB/mo |
|
$15.00/GB |
|
$5.00/GB |
| Lakeview Area - UB5 - Moderate |
|
$40.00/mo |
|
3.0GB/mo |
|
$15.00/GB |
|
$5.00/GB |
| Lakeview Area - UB5 - Heavy |
|
$60.00/mo |
|
5.5GB/mo |
|
$15.00/GB |
|
$5.00/GB |
| Lakeview Area - UB5 - Very Heavy |
|
$75.00/mo |
|
8.0GB/mo |
|
$15.00/GB |
|
$5.00/GB |
|
| Lakeview Area - UB100 - Casual |
|
$20.00/mo |
|
3.0GB/mo |
|
$5.00/GB |
|
$5.00/GB |
| Lakeview Area - UB100 - Normal |
|
$30.00/mo |
|
8.0GB/mo |
|
$2.00/GB |
|
$2.00/GB |
| Lakeview Area - UB100 - Heavy |
|
$40.00/mo |
|
20.0GB/mo |
|
$1.50/GB |
|
$1.50/GB |
| Lakeview Area - UB100 - Very Heavy |
|
$60.00/mo |
|
40.0GB/mo |
|
$1.00/GB |
|
$1.00/GB |
| Lakeview Area - UB100 - Extreme |
|
$90.00/mo |
|
80.0GB/mo |
|
$1.00/GB |
|
$1.00/GB |
Note(1): Peak hours for UB5 are defined as midnight to
6:00AM, PST (or PDT when applicable). UB20 and
UB100 do not differentiate between peak and off-peak hours when calculating
overages.
FireServe uses US-based, English speaking technical support staff to resolve
any and all customer disputes. FireServe may be contacted by phone
at 541-273-4808. Goose Lake Computing (Lakeview) may be contacted by phone at
541-947-4513.
This Open Internet Compliance Statement and related disclosures may be
reviewed at any time by visiting:
http://www.fireserve.com/policies/
|
|
News and Updates |
Monday, Nov 21, 2011
UltraBroadband 100Mbps
It's finally here! After 2 years of hard work, FireServe has rolled out our
new 100Mbps wireless
Internet service in the Klamath Basin and Lakeview areas. Our insanely
fast UltraBroadband 100Mbps (or UB100 for short) service starts at just $20/mo
with no contract commitments!
Monday, Apr 5, 2010
UltraBroadband 20Mbps
We've launched 20Mbps wireless broadband in the Chiloquin, Fort Klamath and Rocky Point Areas!
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|
